Shipping

What Shipping Methods Are Available?

We use DHL Express and ship directly from our manufacture in South Korea.

How Long Will It Take To Get My Package?

It will normally take 3 to 5 business days from your purchased date. If there is a problem with shipping, it may take up to 14 business days. Natural disasters can take additional time.

Orders

How come Vodanapro.com does not charge tax?

We ship directly from Korea and the customer is responsible for import tax when the Custom request.

How Can I Cancel Or Change My Order?

Customer can change their order before the order status is changed to “Complete” means tracking number has already created. Please contact at cs@vodanapro.com

What phone number should I use?

Mobile number is the best choice for the customer because our shipper can contact the customer easily.

How Do I Track My Order?

Customer can track the order at https://vodanapro.com/order-tracking and we provide a tracking number under profile menu.

Return & Exchange Policy

Return Policy

Our customer can return the product within 7 days after receiving the product.  We only accept returns when the product is in new condition. Once we receive the product, we will send you money back to your account after the deduction of our shipping fee ($25 and more depends on the destination and orders) to your destination.

Exchange Policy

In 14 days, customer can exchange the product. Product must not be used and customer must pay for the shipping charges.

Where should I send the product?

Customer can send the product to the address below

VODANA WAREHOUSE
Aaron Choi
1606 BRISTOL TRAIL
JOHNS CREEK, GEORGIA 30022

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